Legal Agreement
Please read these Terms & Conditions carefully before registering for or using any service provided by spiv9. By creating an account or placing a bet, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
Key Points at a Glance
You must be at least 21 years of age and a resident of Indonesia to register and use spiv9. Providing false information about your age or identity is grounds for immediate account closure and forfeiture of any balance.
All transactions on spiv9 are conducted in Indonesian Rupiah (IDR). Deposits are processed via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja. Withdrawal requests are processed within the timeframes set out in Clause 8.
All bonuses, free bets, and promotional credits are subject to wagering requirements and validity periods specified at the time of the offer. Misuse of bonuses — including multi-accounting or bonus abuse — results in forfeiture and account suspension.
Each player may hold only one active spiv9 account. Operating duplicate or shared accounts is strictly prohibited. spiv9 reserves the right to merge, suspend, or permanently close any accounts identified as duplicates.
Using automated bots, arbitrage systems, or collusion strategies to gain an unfair advantage is prohibited. spiv9 monitors all accounts for irregular betting patterns and reserves the right to void bets and withhold winnings where manipulation is detected.
spiv9 is committed to player welfare. Deposit limits, loss limits, time-out periods, and self-exclusion tools are available to all account holders at no cost. Players experiencing gambling-related harm are encouraged to use these tools or contact our support team immediately.
Important: These Terms & Conditions ("Agreement") govern the relationship between you ("Player", "User", "you") and spiv9 ("spiv9", "we", "us", "our") in respect of all services provided through the spiv9 website at https://spiv9. net and any associated mobile interfaces. By accessing our platform, registering an account, or placing any wager, you agree to be legally bound by this Agreement. If you do not agree, you must not use spiv9 services.
For the purposes of this Agreement, the following terms shall have the meanings set out below:
Age Restriction: You must be at least 21 years of age to register or use any spiv9 service. Persons under 21 are strictly prohibited from accessing the Platform.
To be eligible to open and maintain an Account with spiv9, you must satisfy all of the following conditions at the time of registration and on a continuing basis:
spiv9 reserves the right to verify eligibility at any time and to suspend or close any Account where eligibility requirements are not met or where false information has been provided during registration.
Each Player may register only one Account on the spiv9 Platform. Registration of multiple accounts by the same individual — whether using different names, email addresses, payment methods, or device identifiers — constitutes a material breach of this Agreement.
During registration, you are required to provide accurate, current, and complete information, including:
spiv9 does not accept registrations on behalf of third parties. You must not allow any other person to access or use your Account. Any activity conducted through your Account is your sole responsibility, whether or not you authorised it.
Upon completing registration, spiv9 may send a verification link to the email address provided. Your Account may be subject to restricted functionality until email verification is completed.
You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. spiv9 strongly recommends that you:
spiv9 will never ask for your password via email, live chat, or any other channel. Any communication claiming to be from spiv9 that requests your password should be treated as fraudulent and reported to our support team at [email protected].
spiv9 shall not be liable for any losses arising from your failure to maintain the security of your login credentials, subject to applicable law.
spiv9 operates a mandatory identity verification programme in accordance with internationally recognised anti-money laundering (AML) and responsible gaming standards. KYC verification may be required:
Accepted identity documents include a valid Indonesian National Identity Card (KTP), a valid passport, or a driver's licence (SIM). Proof of payment method — for example, a photograph of your ATM card showing only the last four digits — may also be requested to confirm ownership of the withdrawal account.
All KYC documents are stored securely and processed in accordance with our Privacy Policy. spiv9 does not share KYC data with third parties except as required by law or by our licensed payment processors.
Accounts that fail to complete KYC verification within 30 calendar days of a request being issued may have their withdrawal functionality restricted until verification is complete.
spiv9 accepts deposits exclusively in Indonesian Rupiah (IDR) via the following channels:
Minimum deposit amounts and any applicable processing fees are displayed at the time of transaction within your Account cashier. These amounts are subject to change and the most current figures should be taken from the cashier interface rather than any other source.
Deposits must be funded from a payment method registered in your own name. spiv9 does not accept deposits from third-party accounts, anonymous payment sources, or cryptocurrency wallets. Any deposit received from an ineligible source will be returned, less any applicable bank processing charges, and the Account may be flagged for review.
Processing Times: E-wallet deposits are credited instantly. Bank transfer deposits are typically credited within 1–5 minutes during banking hours (WIB). Deposits submitted outside banking hours or on Indonesian public holidays may experience minor delays.
Withdrawal requests may be submitted at any time through the cashier section of your Account. spiv9 targets an average withdrawal processing time of under three minutes for verified accounts during standard operating hours. Processing times for all methods are as follows:
Withdrawals are processed only to a payment method registered in your own name that matches the name on your spiv9 Account. spiv9 does not process withdrawals to third-party accounts under any circumstances.
The following conditions must be satisfied before a withdrawal is approved:
spiv9 reserves the right to conduct additional security checks on withdrawal requests exceeding certain amounts. Such checks will not normally delay processing beyond 24 hours.
spiv9 offers a range of bonuses and promotional incentives to new and existing Players. All bonuses are subject to the following general conditions, in addition to any specific terms communicated at the time of the offer:
spiv9 reserves the right to withdraw, modify, or cancel any promotion at any time with reasonable notice. Changes will not affect bonuses already accepted by Players where wagering is already in progress.
All sports bets placed on the spiv9 Sportsbook are subject to the following general rules, as well as any sport-specific rules published on the Platform:
spiv9 reserves the right to restrict, limit, or close any Account found to be placing bets in a manner designed to guarantee a profit regardless of outcome through arbitrage or related strategies.
All casino games and live dealer tables on spiv9 are provided by third-party certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. Each game's rules, RTP (Return to Player) percentage, and volatility rating are accessible within the game interface or on the provider's published game information sheets.
spiv9 does not control the outcome of any game. All outcomes are determined by certified random number generation (RNG) systems or live physical dealing processes operated by the relevant provider. spiv9 cannot influence, reverse, or modify the result of any completed game round.
In the event of a technical malfunction during a game round — including but not limited to disconnection, server error, or software failure — the round will be settled in accordance with the relevant provider's malfunction policy. Incomplete rounds where no outcome has been determined will normally be voided and the wager returned. spiv9 accepts no liability for losses arising from technical malfunctions beyond the return of the original stake.
The following conduct is strictly prohibited on the spiv9 Platform and may result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities:
spiv9 reserves the right to suspend or permanently close any Account at any time, with or without prior notice, where:
Where an Account is closed by spiv9 due to a breach of this Agreement, any remaining real-money balance (excluding bonuses) will be returned to the Player via the original deposit method after deducting any amounts owed to spiv9, unless the funds are subject to a law enforcement hold or active investigation.
Players who wish to voluntarily close their Account may do so by contacting spiv9 customer support. Voluntary closure requests are processed within 5 business days.
spiv9 is committed to promoting responsible gaming and the wellbeing of all Players. We offer the following tools to all registered Account holders, accessible free of charge via Account settings or by contacting support:
If you believe your gambling is becoming a problem, we encourage you to contact our support team immediately at [email protected] or to visit our dedicated Responsible Gaming page for further guidance and self-assessment tools.
All content on the spiv9 Platform — including but not limited to software, text, graphics, logos, icons, images, audio clips, and game interfaces — is the property of spiv9 or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your own personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without the prior written consent of spiv9.
To the fullest extent permitted by applicable law, spiv9, its directors, officers, employees, and agents shall not be liable for:
Nothing in this Agreement excludes or limits spiv9's liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
Where spiv9's liability is not excluded, our total aggregate liability to you in connection with any single incident or series of related incidents shall not exceed the total amount deposited by you into your Account in the 30-day period immediately preceding the event giving rise to the claim.
spiv9 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms an integral part of this Agreement and is incorporated herein by reference. By accepting these Terms & Conditions, you also confirm that you have read and understood the Privacy Policy.
Personal data provided by you will be used for account management, identity verification, fraud prevention, marketing communications (where consent has been given), and compliance with applicable legal obligations. We apply industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.
spiv9 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. When material changes are made, spiv9 will provide reasonable notice to Players via the Platform or by email to the address registered on your Account, with a minimum of 7 calendar days' notice prior to the changes taking effect, except where immediate amendment is required by law or regulatory direction.
Your continued use of the Platform after the effective date of any revised Terms & Conditions constitutes your acceptance of the changes. If you do not accept the revised terms, you must cease using the Platform and request Account closure in accordance with Clause 12.
This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws applicable to spiv9's licensing jurisdiction.
In the event of a dispute between you and spiv9 regarding any bet, game outcome, account decision, or financial transaction, the following process applies:
You agree that any legal proceedings arising from this Agreement shall be conducted on an individual basis and not as part of a class or group action.
If you have questions about these Terms & Conditions, or wish to exercise any rights described herein, you may contact the spiv9 compliance and support team using the following details:
spiv9 Customer Support
Email: [email protected]
Live Chat: Available 24 hours a day, 7 days a week via the spiv9 Platform
Response time: Within 2 minutes via live chat; within 24 hours via email
Operating hours for phone-based escalation: 08:00 – 24:00 WIB (UTC+7)
spiv9 customer support agents are fluent in both English and Bahasa Indonesia and can assist with enquiries relating to account management, financial transactions, technical issues, and responsible gaming tools.
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